Help center

For supporters

Create a free account, browse animals on Discover, and follow rescues to unlock updates. Tips and sponsorships fund life-saving care for named animals.

For rescues & shelters

Sign up as a creator, choose a handle, set your monthly follow price, and post updates from your Studio. Complete Stripe Connect and identity verification to earn a verified badge and receive payouts.

Payments & billing

Subscriptions, tips, and sponsorships are processed by Stripe. Rescues must complete Stripe Connect onboarding in the dashboard before receiving payouts. Fans need a verified email before paying or messaging.

Frequently asked questions

How do I follow a rescue?

Open a rescue profile and tap Follow. You'll be billed monthly through Stripe until you cancel. Verified rescues show a badge after identity review.

Can I cancel anytime?

Yes. Cancel rescue follows or animal sponsorships from My Impact (/me). You'll keep access through the end of the current billing period.

Where does my money go?

Tips and sponsorships support named animals and care funds. Subscriptions support the rescue's ongoing updates. Payouts go to rescues via Stripe Connect after onboarding.

How do paid messages work?

Rescues may send paid or locked content. Supporters pay a one-time unlock fee to view it. Following a rescue may include subscriber-only updates.

How do I report a problem?

Use in-app reporting on posts or comments, visit Rescue Radar, or email hello@pawfans.app for urgent safety concerns.

How do I delete my account?

Email hello@pawfans.app from your registered address. We'll confirm before removing personal data, subject to legal retention requirements.

Legal

Read our Terms of service and Privacy policy.